The Peard Group is an independently owned Real Estate business in Western Australia which has operated for over 25 years. The group consists of multiple businesses that offer clients property and financial services throughout their property journey. In the last two years, the Peard Group, like many businesses, was faced with a national recession and global pandemic.

In order to make it through challenging times, the businesses anaylsed its operations and implemented a strategy for the Property Management Division. The strategy consisted of the following initiatives to restructure the business and change the current property management model; line management model, management support, promotions, training, recruitment strategy, A/B team roster, consolidation and back to basics.

The outcome of the initiatives and strategy at large has encouraged a positive culture of communication and professional development in the Property Management Division.

The implementation of a new model has resulted in improvements in customer service and client satisfaction. Most importantly, the new model has brought the business into a new era of property management and fostered long lasting change so that the organisation can continue to grow into a third decade of business.

For more information about the Peard Group, visit peard.com.au