TLC Healthcare

TLC Healthcare has been selected as an ABA100® Winner for Business Excellence in The Australian Business Awards 2021. The Australian Business Award for Business Excellence [BXA] recognises organisations that have successfully implemented initiatives that demonstrate excellence in business management.

“This 2021 Australian Business Award for Business Excellence is for every member of Team TLC who has worked tirelessly to protect our community from COVID-19. I am proud to lead a team of such exceptional people, and this award for TLC’s response to COVID-19 recognises their achievement.

“In early March 2020, TLC recognised the devastating impact that COVID-19 would have on residential aged care homes and had already convened the first meeting of the TLC Coronavirus Taskforce. The TLC Coronavirus Taskforce has successfully steered TLC through the pandemic with clearly defined goals, objectives, and strategies.

“All 11 of TLC’s residential aged care homes have remained free of COVID-19 to date; this is despite 75% of TLC’s locations being in Victoria’s COVID-19 hot-spot areas. TLC implemented industry-leading infection control protocols, ensured that our homes could welcome visitors when it was safe to do so, and achieved a 91.25% vaccination rate amongst our residents, staff and contractors.”

Lou Pascuzzi - CEO, TLC Healthcare

TLC owns and operates residential aged care homes, medical centres and industry training facilities across Melbourne and Geelong; and is proud employ over 1,500 Australians.

In March 2020, the COVID-19 pandemic reached Australia and cases of community transmission had begun to surface. The pandemic had been having a devastating impact on aging communities in countries such as Italy and Canada for several weeks, and it was clear that it was only a matter of time before COVID-19 was to impact the aged care sector in Australia.

On Thursday, 5 March 2020, TLC convened the first meeting of the TLC Coronavirus Taskforce. This group of executives, led by their CEO, Lou Pascuzzi, would become the backbone of TLC’s response to the COVID-19 pandemic. The TLC Coronavirus Taskforce consists of the executives from the operations, clinical quality & safety, human resources, medical centres, marketing and information technology departments.

The goal of the TLC Coronavirus Taskforce was “to keep the residents of all TLC aged care homes safe from COVID-19”.

Keeping in mind their defined objectives, the TLC Coronavirus Taskforce developed a set of key strategies for immediate action, these included:

• commence a fortnightly testing regime for all staff and contractors working in TLC’s residential aged care homes
• set-up a Rapid Response Team at each home to receive expert training in the control of COVID-19
• reinforce their supply chain for high-quality PPE
• implement a staff training regime to ensure that PPE is utilised correctly
• commence temperature testing of anyone entering a TLC aged care home
• implement effective contact tracing systems to register the details of anyone entering a TLC aged care home
• reduce the number of staff working across multiple aged care homes and providers
• educate their staff on their responsibility to reduce the risk of COVID-19 entering a TLC aged care home
• develop a Coronavirus Communications Pack to communicate with the general public and media about COVID-19 developments at TLC homes.

During COVID-19, all 11 of TLC’s residential aged care homes have remained free of COVID-19. This is despite 75% of TLC’s locations being in Victoria’s COVID-19 hot-spot areas.

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