Founded by Andrew Reuss in 2008, Sustainable Energy Solutions (SES) is a niche consulting firm specialising in energy procurement. SES provides a suite of energy solutions to medium and large business customers across all industry sectors. For 13 years, our team has been helping clients to take control of their energy cost by securing competitive electricity and gas contracts for their business or site anywhere in Australia. Our goal is to help businesses reduce their energy consumption, greenhouse emissions and achieve sustainable long-term savings.
Each year SES sets a theme that resonates with our business strategy and objectives for the next 12 months. In January 2020, the Leadership Team agreed that to turn our focus to “Creating customer connections” and move away from being transactional. Unbeknown to us at the time, this theme would get us through one of the most challenging and unpredictable years in recent times.
When the pandemic began in March 2020, it became apparent that building connections with clients had to go beyond day-to-day transactions, despite the upheaval in our work practices.
Our ability and appetite to adapt to the unknown was largely due to maintaining solid connections with clients and external stakeholders as well as the team at SES.
Since SES was launched, building credibility amongst our customers has been key to our success and the foundation for creating customer loyalty. Understanding our clients’ needs along with a profound knowledge of the energy market has enabled SES to provide its customers with tailored solutions and with extraordinary service despite that our team operate in a fast paced, deadline driven environment.
To be able to offer high quality services, we encourage open communication channels between our customers and our team. This includes using phone, email, video, feedback surveys and social media (LinkedIn, Facebook and Youtube) to stay in touch and to share relevant information.
The same applies within SES team. In March 2020, we switched to remote working. What could have led to a weaker connection within the team, has yet made it stronger with the help of regular communication, online meetings and training sessions. Led by our Director, Andrew Reuss who has been a champion of flexible and remote working years prior to the pandemic, he has a remarkable positive impact on SES culture including multiple team building activities.
In 2020 SES reached several milestones despite the challenges of the pandemic. Not only did we reach our targets, but our brand awareness and customer satisfaction also improved. SES has gained brand recognition and the company is well regarded among both its customers and other stakeholders such as energy retailers or energy efficiency solutions providers.
The dynamic team that comprises SES is the essence of our company’s success. Most of SES employees are deeply engaged and value the chance to make a difference along with the career opportunities offered by the company. We are very proud of our team and how everyone pitched in to support our clients and each other during this difficult time.